Return Policy

Last updated: May 28, 2026

We want you to be completely satisfied with your purchase from whizzmart. If you are not happy with your order, we're here to help.

Returns

You have 30 days from the date of delivery to return an item. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

Non-Returnable Items

Items marked as final sale
Damaged items due to misuse or negligence
Items without original packaging

How to Initiate a Return

Contact us at support@whizzmart.com with your order number and reason for return.
We will provide you with return instructions and a return shipping address.
Ship the item back to us. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund within 2–3 business days. If approved, your refund will be processed within 5–7 business days to your original payment method (including PhonePe, UPI, credit/debit card, or net banking). Please note that your bank or payment provider may take additional time to reflect the refund in your account.

Payment Dispute Resolution

If you have raised a payment dispute or chargeback through your bank or PhonePe, please also notify us at support@whizzmart.com so we can assist in resolving the matter quickly. We aim to respond to all payment disputes within 5–7 business days. Providing your order details and transaction ID will help us resolve your case faster.

Exchanges

If you received a defective or damaged item, we will replace it at no additional cost. Please contact us at support@whizzmart.com within 7 days of receiving the item.

Cancellations & Refunds for Cancelled Orders

Orders cancelled within 24 hours of placement will receive a full refund within 5–7 business days to the original payment method. Orders cancelled after dispatch must follow the return process above.